HOUSE RULES
Thank you for choosing House Viola for your stay!
Please take a moment to review this summary of the House Viola Booking Policies & Guest Agreement.
By submitting a Booking Request and accepting a Quote, you agree to our Terms & Conditions and House Rules.
HOUSE RULES
To ensure a comfortable stay for everyone and to protect this private home, please follow the rules below.
🏡 General Conduct
✔ Please treat the property with care and respect — this is a private home, not a hotel.
✔ Follow the House Rules and posted instructions.
✔ Keep the house clean and return it in similar condition as when you arrived.
✔ Do not move furniture or take indoor items outside.
✔ All inventory must remain inside the property.
✔ You are responsible for the behavior of all members of your group.
📩 Communication & Reporting
✔ For all communication please contact us at bookings@houseviola.com.
✔ Report any issues within 24 hours of arrival.
✔ Notify us immediately if there is damage, leaks, stains or maintenance issues so we can resolve them quickly.
🔑 Access & Check-In / Check-Out
✔ Self check-in via lockbox (code sent before arrival).
✔ Check-in: 16:00 – 22:00
✔ Check-out: before 10:00
Late check-out fees:
✔ 30 minutes late: 750 SEK
✔ 60+ minutes late: full night rate
✔ Lost key fee: 5000 SEK per key
🔐 Restricted Areas
✔ The entire house is included in your rental, however some locked doors, wardrobes or storage areas are for host use only.
✔ Please do not attempt to open locked areas.
👥 Guests & Occupancy
✔ Maximum 7 adults per house.
✔ Minimum age of lead guest: 25 years.
✔ Only registered guests may stay overnight.
✔ No third-party bookings unless arranged by companies.
✔ Visitors are not permitted without prior approval.
✔ You are responsible for the supervision of all members of your group under the age of 18 at all times.
✔ Children are welcome (0–17 years), however guests should be aware that:
the property is located near a small lake
the house contains steep stairs
🔇 Noise & Respect for Neighbours
✔ Quiet hours: 21:00 – 09:00.
✔ No parties, events, fireworks or disturbances.
✔ Please respect the local community and neighborhood.
🚭 Smoking, Drugs & Pets
✔ No smoking indoors (fine: 4000 SEK).
✔ Smoking is allowed only in the garden — please dispose of cigarette butts properly.
✔ No pets allowed.
✔ No illegal drugs or cannabis permitted anywhere on the property.
🛏 Cleanliness & Property Care
✔ Please remove shoes indoors (bring slippers if desired).
✔ Use coasters for cups and glasses.
✔ Clean kitchen appliances and BBQ after use.
✔ Do not use metal utensils on cookware or plastic utensils on the BBQ.
Sheets and towels are provided for the number of guests booked.Do not use our beds and bedding without mattress protectors and sheets.
✔ Do not take towels outside or to the lake.
✔ Follow linen usage guidelines — damaged or heavily stained linens may be charged.
🗑 Waste & Recycling
✔ Recycling is mandatory. Please separate:
cardboard / paper
glass
metal
plastic
food waste
✔ Do not leave trash outside of the designated bins.
🚰 Toilets & Drains
✔ Only toilet paper may be flushed.
✔ Do not flush wipes, feminine products or trash.
✔ Do not pour cooking fats or oils down sinks or toilets.
🔥 Fire & Safety
✔ No candles, incense, fire pits, fireworks or indoor fires.
✔ Smoke alarms, fire extinguishers and a fire blanket are provided — do not tamper with safety equipment.
✔ Emergency number in Sweden: 112
📦 Mail & Deliveries
✔ Mail or packages cannot be sent to the property address.
✔ A fee of 2500 SEK per item will apply for packages delivered to the property.
📶 WiFi & Technology
✔ Free WiFi is provided.
✔ Illegal downloads, file sharing or torrenting (even via VPN) are strictly prohibited.
✔ Internet outages may occasionally occur and compensation cannot be provided.
🔐 Security & Parking
✔ Lock doors and close windows when leaving the property.
✔ Return all keys to the lockbox at check-out.
✔ Parking is limited to 2 vehicles per house in the designated parking area.
✔ Electric vehicles may not be charged at the property.
🛠 Maintenance & Host Access
✔ We may need to enter the property for inspection, maintenance or repairs, with reasonable notice whenever possible.
⚖️ Liability & Responsibility
✔ Guests assume responsibility for their stay and personal belongings.
✔ House Viola is not liable for accidents, injuries or loss of personal property.
✔ Guests are responsible for any damage, missing items or excessive cleaning costs caused during their stay.
Failure to follow the house rules may result in termination of the stay without refund.
👋 Before Departure
Before leaving, please:
✔ Dispose of trash into outdoor bins
✔ Wash dishes and clean the kitchen
✔ Place used towels in the bathroom
✔ Return furniture and items to their original place
✔ Turn off lights and appliances
✔ Lock the house and return keys to the lockbox
Our cleaners will handle the bed linens and laundry.
Thank you for helping us keep House Viola a comfortable and welcoming place for all guests.
❤️ Thank you for helping us keep House Viola a comfortable and welcoming place for all guests.
We wish you a pleasant stay at House Viola!