FAQs
Frequently Asked Questions
Here are some answers to the questions we receive the most about House Viola.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help and are looking forward to welcome you.
A great alternative to a hotel, House Viola serviced accommodation is an entire house, let out nightly, and serviced on a weekly basis (including new linen and cleaning). Furnished to a high standard, we welcome company stays, relocatees and local families in need of temporary accommodation, giving you a home from home experience without the confines of a hotel room.
There are many benefits of choosing House Viola serviced accommodation instead of a hotel, you will get alot more space than a regular hotel room, in addition it will provide you with more independence, privacy, flexibility and freedom. You can work and relax as you would in your own home. Our serviced accommodation is competitively priced when compared to hotels and offers Wi-Fi internet and writing desk for working from home. Parking and a garden with patio and BBQ is included. Further savings can be made as House Viola has fully equipped kitchens, which will allow you to cater for yourself and reduce your restaurant bills.
What Is Included In House Viola?
House Viola is furnished to be a ‘home away from home’ experience and to include everything you should need throughout your stay.
Kitchens with dining area, oven, hob, microwave, toaster, coffee maker, kettle, fridge, freezer, washing machine, utensils, cutlery and crockery.
Living rooms with sofas and TV.
Writing desks in each bedroom for working from home.
Fast Wi-Fi internet included.
Bedrooms with comfortable beds and bed linen.
Bathrooms with towels, basic shower gel, shampoo and hairdryer.
We take care of all the bills, from heating to internet and can arrange a service clean once a week for stays longer than 7 nights should you require.
Yes, free Wi-Fi is provided in House Viola.
Please complete the booking request form and we will contact you to confirm answer any questions and arrange your reservation. If you are not sure about all the aspects, that’s ok, we can help. You can email us on bookings@houseviola.com or call us on +46 (0) 7274 00008. We are here to assist you with your enquiry and booking every step of the way.
We accept payment directly into our bank or by company invoice (PayPal) which accepts all major debit and credit cards. Payment or billing confirmation is required prior to check-in.
Yes, the longer you stay the better value we can offer you. Discounts are offered for long term bookings. We will be happy to calculate discounts and rates for you depending on the length of your enquiry.
Unfortunately we do not allow any pets in House Viola.
Smoking is not allowed in House Viola but you can smoke in the garden.
If you would like to extend your stay, please let us know so that we can ensure that we consult you before taking any future bookings for House Viola.
You will be sent a “Booking Confirmation” which will give you the address of House Viola. A “Welcome Letter” is also sent before arrival with details of how to access House Viola as well as other information that you may find useful. (Please see our Terms and Conditions for charges relating to changes in bookings).
You can check-in to House Viola from 4pm on the day of arrival. We use ‘self check-in’ via key safe box and will send you the code to the key safe box before your arrival, on your booking confirmation documentation. We are available via phone should you need any assistance relating to check-in or during your stay.
Please speak to us so we can check our availability. Early arrival fee starts from 100 SEK per additional hour for arrivals between 12am and 4pm. Any arrivals before 10am will be charged the full nightly rate for the previous night.
Check-out time is by 10am on the day of your departure, unless otherwise agreed. If you do require a later departure please let us know in advance and we will try and arrange this for you, however it cannot be guaranteed. Departure after 10am up to 12pm will incur an extra charge of 100 SEK per additional hour. Departures after 12pm will be the charged the full nightly rate.
You will receive directions to House Viola together with access instructions in your Welcome Letter prior to arrival. Additionally, there are is a map on our website on the Contact page.
Parking is available at House Viola, there is parking for several vehicles in our drive and parking spaces. Parking is free of charge.
Once a booking has been confirmed by House Viola, any request for cancellation must be confirmed in writing. You may cancel your booking at any time without penalty by giving notice of at least 7 days before the booked arrival day. Cancellations within the 7-day period will incur a charge of one week’s rental or the total amount due, whichever is the lower. Please send your cancellation notice via e-mail to bookings@houseviola.com. For further information please see our Terms & Conditions
Refunds will not be made unless we are able to re-let the property, in which case you will be reimbursed for the number of nights re-booked. We will always endeavour to re-let a cancelled period so that we can offer you a refund.
You are able to extend your stay if we have not taken another booking. If you would like the ‘option to extend’ please let us know when making your booking. We will then ask you nearer to your departure date if there is a need to extend, but we reserve the right to take other bookings if we cannot reach you or do not hear from you. Please keep in touch when staying for a longer period so that we are aware of your plans. Minimum 10 days notice of extension is preferred to extend your reservation.
Accidents happen. If you happen to break anything during your stay, please contact us on (+46) 07274 00008 and we will advise about issuing a replacement or organising repairs and/or if there will be a charge.
If you happen to loose your keys please contact us straight away so we can issue a replacement, on tel. (+46) 07274 00008. There may be a charge of up to 2000 SEK and a call a out charge of 500 SEK may be applicable if assistance is needed out of hours.
Yes, we do. Our housekeeping team ensure that House Viola is cleaned before your stay and that you have a provision of fresh towels and bed linen as well as basic shower gel and shampoo. After a 7-night consecutive stay, we recommend that a general service clean of the accommodation is carried out. The clean is carried out by our local cleaning team at a charge of 1000 SEK and involves the entire accommodation being cleaned, including the towels and bed linen being changed. If you require anything extra during your stay, please contact us via email on bookings@houseviola.com
For your stay the local grocery store ICA and pizzeria Valentinos are favourites among our guests. They both located in Bodafors town centre within 5 minutes drive or 15 minutes walk of House Viola. There are also larger supermarkets Lidl, Willys and ICA Maxi in Nässjö within 20 minutes drive of House Viola.
You can seek assistance by telephone (+46) 07274 00008, WhatsApp (+46) 07274 00008 or via email bookings@houseviola.com
If you have difficulty walking, but do not need a specially adapted room, Holmåkra by House Viola has a ground floor bedroom as well as bathroom, kitchen and living room located on the ground floor for easier access. Please note that is is necessary to climb external stair with 4 steps to enter Holmåkra by House Viola. (Rosendala by House Viola has its bathroom located on the 1st floor so is less suitable for guests with limited mobility.)